Our terms and conditions are set in order to protect you the consumer in case of disagreements on service quality. The terms are set in a simple and easy to understand points as detailed below:
￭ No callout charge applies to our coverage areas, which is within 30 miles of our base in Harrow. Outside this area, the customer will be informed of a callout charge of £20 and agreed prior to our visit.
￭ Cancelled appointments must be done with a minimum notice of 3 hours from appointment time. Cancellation within less than 3 hours from your appointment attracts an admin charge of £20. This admin fee must be made by online only through our payment page.
￭ Missed appointments incurs a callout charge of £20. Payment for this charge must be made by online only through our payment page.
￭ No Fix No Fee applies to all repairs where no repair was possible. If the customer unreasonably refuse a repair which we can complete at a reasonable cost, a diagnosis fee of £20 is payable.
￭ All hardware services are provided with a 12 months warranty.
￭ All software repairs are warranted for a period of 1 week. We regret that we cannot provide a longer warranty due to the volatile nature of software.
￭ Data recovery is not covered by our No Fix No Fee due to the nature of the process involved. Minimum charge of £40 inc is applicable for data recovery if the process was unsuccessful.
￭ Data privacy is very important to us, we will not share any information regarding our customers with any third-party organisation. Furthermore, we will no browse through any of our client’s personal folders and respect your private data.
￭ Promotional offers only apply to labour cost only and cannot be combined together.