Our terms and conditions are set in order to protect you the consumer in case of disagreements on service quality. The terms are set in a simple and easy to understand points as detailed below:

No callout charge applies to our coverage areas, which is within 30 miles of our base in Harrow. Outside this area, the customer will be informed of a callout charge of £20 and agreed prior to our visit.
Cancelled appointments must be done with a minimum notice of 3 hours from appointment time. Cancellation within less than 3 hours from your appointment attracts an admin charge of £20. This admin fee must be made by online only through our payment page.
Missed appointments incurs a callout charge of £20. Payment for this charge must be made by online only through our payment page.
No Fix No Fee applies to all repairs where no repair was possible. If the customer unreasonably refuse a repair which we can complete at a reasonable cost, a diagnosis fee of £20 is payable.
All hardware services are provided with a 12 months warranty.
All software repairs are warranted for a period of 1 week. We regret that we cannot provide a longer warranty due to the volatile nature of software.
Data recovery is not covered by our No Fix No Fee due to the nature of the process involved. Minimum charge of £40 inc is applicable for data recovery if the process was unsuccessful.
Data privacy is very important to us, we will not share any information regarding our customers with any third-party organisation. Furthermore, we will no browse through any of our client’s personal folders and respect your private data.
Promotional offers only apply to labour cost only and cannot be combined together.